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FAQ’s

PAYMENTS

How to pay ?

Once you proceed to checkout, you will have all options to pay through UPI, Wallets, NetBanking, Debit Cards, Credit cards, etc

Is COD available ?

We are not able to offer COD as our all products are Customized on orders.

Is my payment safe ?

Yes, your payments are 100% safe & Secure through our SSL certified website.

SHIPPING

How much time do you take to ship an order ?

We put whole efforts to ship your order same day (Depending on order time), in worst case expect shipment by next day.

How do I check the status of my order?

Once your package is shipped, you will receive a shipping confirmation email that contains your tracking number.

What is estimated delivery time ?

Estimated delivery time will be visible along with tracking details in your email, moreover it takes 2-3 working days for metro cities & 3-5 days for non metro cities

What if delivery is delayed ?

In rare cases delivery may get delayed by our courier partner, but our team will work on it & try to resolve it as soon as possible

GENERAL

How can i select stamp of my required size ?

We have named all stamps with most preferred uses. You can select most nearby sizes & rest leave upto us.

I am finding difficulties in ordering on website, what other options are available ?

you can whatsapp us your stamp content & our team will make it for you in perfect sizes & formats. Thereafter whole order will flow throug Whatsapp including Payments & Shipping which is 100% Safe.

Do you make Customized stamps with logo ?

Yes, just upload your design in upload section & we will make it for you

Can i see how my stamp will look ?

Yes, you can tick the box for proof during checkout or you can mention it in “special instruction”. please make sure to mention Whatsapp active number in Billing/Shipping details.your order will proceed further after your approval only, which may delay your shipment.

What type of fonts do you use generally ?

We use regular fonts (Except Arial) in taking size consideration, which is accepted in Legal or any type of documents.

What if i want selected fonts ?

Mention name of fonts in “Special Instruction” section and we will use that font only.

REFUNDS & REPLACEMENTS

What's criteria for return or replacement ?

It is Stampvala’s mission to process your order timely, and accurately as you have entered it.

Returns are not typically accepted for customized orders. However, we want you to be happy with your product.

Therefore, we will make the necessary corrections and reship your original order at no charge to you.

For customized orders, where errors were made due to the reasons listed below:-

1- The order was damaged or lost during shipping.

2- Item includes a spelling error made by Stampvala

3- Or any other error by Stampvala

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